Return and Refund Policy - DAS Tuning

Return and Refund Policy

We accept eligible returns, refunds, and exchanges in accordance with the conditions below. As we supply specialist automotive performance parts and services for specific vehicle applications, all products must be inspected before return.

Return Eligibility

Return requests must be submitted within 14 calendar days of delivery or collection.

Returns and refunds may be approved only if the item:

  • Is unused and uninstalled.
  • Is returned in original, undamaged packaging.
  • Is in resalable condition.
  • Is accompanied by proof of purchase.

Valid proof of purchase must be provided for all return requests, regardless of the reason for the return.

All returned products are subject to inspection before a return or refund is approved. Products must not be installed, tested, modified, damaged, or show signs of use.

Returns requested after 14 calendar days may not be accepted.

How to Request a Return

To initiate a return, contact DAS Tuning before sending or returning the product:

Please provide:

  • Your name and contact details.
  • Order number or proof of purchase.
  • Product name.
  • Reason for the return.
  • Photographs or videos if the item is damaged, defective, or incorrect.

DAS Tuning will review the request and provide return instructions. Products returned without prior approval may not be accepted.

Return Method

DAS Tuning does not currently accept returns by shipping, courier, or mail.

If a return request is reviewed and approved to proceed to inspection, the customer must bring the product to the DAS Tuning store in person. Products must not be sent or dropped off without prior approval from DAS Tuning.

Once the product is received at the store, DAS Tuning will inspect the item to confirm whether it meets the return eligibility conditions. Customers will be notified after inspection whether the return has been accepted or declined.

Customers are responsible for ensuring the product is brought back securely packaged and in its original, undamaged packaging. DAS Tuning is not responsible for damage caused before the product is received at the store.

Refund Method

After inspection, DAS Tuning will notify the customer whether the return has been accepted or declined.

  • Approved refunds will be processed within 7-14 business days or up to 20 calendar days, after inspection and approval.
  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping fees are not refunded unless the return is due to an error by DAS Tuning or a confirmed defect.
  • No restocking fee will be charged for approved returns.

Non-Returnable / Non-Refundable Items

The following items are not eligible for return or refund under any circumstances:

  • Installed, used, tested, or modified parts.
  • ECU tuning files, software, or calibration services.
  • Electrical or electronic components once opened.
  • Custom, bespoke, or special-order items.
  • Clearance or discounted items.
  • Items damaged due to incorrect installation, handling, storage, or misuse.
  • Products returned without their original packaging or in a non-resalable condition.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exchange Eligibility

Exchanges may be approved on a case-by-case basis if:

  • The request is submitted within 14 calendar days of delivery or collection.
  • The item is unused, uninstalled, unopened, and in its original packaging.
  • The item is a standard stocked product.
  • The exchange is for the same product in a different variant, or an alternative product of equal or higher value. Any price difference must be paid by the customer.

Exchange Process & Conditions

  • Exchanges are subject to stock availability.
  • One exchange per order is permitted.
  • Customers are responsible for return shipping costs.
  • Exchange shipping fees may apply.
  • Once a return is approved, customers may be required to place a new order for the replacement item.

Exchanges Not Allowed For

  • Installed or used items.
  • Electrical components once opened.
  • ECU software, tuning files, or calibration services.
  • Custom or special-order items.
  • Clearance or discounted products.

Faulty or Incorrect Items

If DAS Tuning has supplied:

  • An incorrect item.
  • A manufacturer-defective product.

Then:

  • A full replacement or refund will be offered.
  • DAS Tuning will cover return shipping costs.
  • Issues must be reported within 48 hours of delivery.

Failure to report within this timeframe may affect eligibility.

Important Technical Notes

  • Product compatibility is the customer's responsibility, unless confirmed in writing by DAS Tuning prior to purchase.
  • Professional installation is strongly recommended for all performance parts.
  • DAS Tuning is not liable for vehicle damage resulting from incorrect installation or use.
  • Performance modifications may affect manufacturer warranty coverage.

Final Discretion

DAS Tuning reserves the right to approve or decline any return, refund, or exchange request based on inspection findings and compliance with this policy.