Pickup & Shipping Policy - DAS Tuning

Pickup & Shipping Policy

We supply specialist automotive performance parts within the UAE and to selected international destinations. Due to the technical, oversized, or specialised nature of certain performance components, most products are currently available for pickup only.

Shipping and pickup availability varies by product. Customers must review the delivery information provided on each product page before placing an order to confirm whether the product is eligible for shipping or must be collected from the designated DAS Tuning pickup location.

Shipping & Pickup Support

For questions about product eligibility, shipping, pickup, or an existing order, contact DAS Tuning at:

Pickup

Pickup Location

Orders can be collected from:

DAS Tuning
Unit A - 15 - شارع - Al Quoz Industrial Area 3 - Dubai

Order Processing Time

  • Standard in-stock orders are usually prepared within 2-4 days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Special-order, custom, or non-stock products may require additional processing time.
  • Estimated preparation times for special-order products will be communicated before checkout or after the order is confirmed.

Processing times refer to the time required to prepare an order for pickup. They do not indicate that an order is immediately available for collection. Customers must collect their orders from the designated DAS Tuning pickup location after receiving confirmation that the order is ready.

Collecting an Order

When collecting an order, the customer must provide:

  • The order confirmation or order number.
  • A valid form of identification.
  • Any additional verification reasonably requested by DAS Tuning.

The name on the identification should match the name used for the order.

If another person will collect the order, the customer must notify DAS Tuning in advance and provide the authorised person’s full name and contact details. The authorised person may also be required to present identification and the order confirmation.

Pickup Timeframe

Orders should be collected within 7 calendar days after the customer is notified that the order is ready.

If an order cannot be collected within this period, the customer must contact DAS Tuning to arrange an alternative collection date.

Orders that remain uncollected without prior arrangement may be cancelled or subject to storage charges. Custom, bespoke, or special-order products may not be eligible for cancellation or refund.

Order Inspection

Customers are responsible for inspecting their order at the time of collection to confirm that:

  • The correct product has been supplied.
  • The quantity is correct.
  • There is no visible damage.
  • The packaging is in acceptable condition.

Any incorrect items, missing products, or visible damage must be reported to DAS Tuning within 48 hours of collection. Photographs, videos, or other supporting information may be required.

Products should not be installed, used, modified, or tested if an issue is identified.

Pickup by a Third-Party Courier

DAS Tuning does not arrange or provide shipping.

If a customer independently appoints a courier or another third party to collect an order, that collection is arranged entirely by the customer. The order will be considered collected once it is handed to the nominated courier or representative.

DAS Tuning is not responsible for loss, damage, delay, or additional costs occurring after the order has been collected by a courier or third party arranged by the customer.

Shipping

Shipping Regions

We ship orders worldwide, subject to product availability, shipping feasibility, and local regulations.

  • United Arab Emirates (UAE) - Primary shipping region.
  • GCC Countries - Standard international shipping available.
  • International - Worldwide shipping available for eligible products.

Certain items may be restricted from shipping to specific destinations due to size, weight, manufacturer limitations, or regulatory requirements. DAS Tuning reserves the right to decline or adjust shipping methods where delivery is not feasible.

Order Processing Time

  • Standard in-stock orders are processed within 1-3 business days from order confirmation.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • Special-order, custom, or non-stock items will have estimated processing timelines communicated prior to checkout or order confirmation.
  • Processing time refers to order preparation and dispatch and does not include delivery transit time.

Estimated Delivery Timeframes

Delivery timelines are estimates and may vary based on courier performance, destination, and external factors.

  • UAE: Typically 1-3 business days.
  • GCC: Typically 3-7 business days.
  • International: Typically 7-14+ business days, depending on destination, customs clearance, and local courier handling.

Delays caused by customs inspections, public holidays, weather conditions, or courier disruptions are outside DAS Tuning’s control.

Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and package dimensions.

Oversized, heavy, or freight items may require a separate shipping quotation. Customers will be notified and must approve any additional shipping charges prior to dispatch.

Duties, Taxes, and Customs

For international shipments:

  • Customers are solely responsible for all import duties, taxes, customs fees, and clearance charges imposed by the destination country.
  • DAS Tuning does not prepay duties or taxes unless explicitly stated.
  • Refusal to pay customs charges or failure to clear shipments may result in the order being returned or abandoned, and may not be eligible for refund.

Risk, Liability, and Courier Responsibility

  • Once an order is handed over to the courier, delivery handling and timelines are managed by the carrier and risk transfers to the customer.
  • All delivery timelines provided by DAS Tuning are estimates only and are not guaranteed.
  • DAS Tuning is not liable for courier delays, missed delivery attempts, service disruptions, or issues arising from incorrect or incomplete delivery information provided by the customer.
  • Customers must inspect shipments upon delivery.

Transit Damage or Delivery Issues

  • Any visible damage, missing items, or delivery discrepancies must be reported to DAS Tuning within 24-48 hours of delivery.
  • Claims reported outside this window may not be eligible for review or resolution.
  • Customers may be required to provide photographs, packaging details, and courier documentation to support any claim and allow DAS Tuning to raise the issue with the courier.

Order Tracking

Tracking information is provided for all shipped orders once dispatched.

Customers are responsible for monitoring shipment progress and coordinating with the courier for delivery arrangements.

Final Notes

To avoid delays or issues, customers are encouraged to confirm product compatibility, delivery details, and shipping suitability before placing an order. Our team is available to assist with pre-purchase guidance where required.